1. Method of Delivery
We ship with TNT, Fedex or UPS depending on weight, product group and value of the order (see Item 4, below).
2. Price Calculation
Our delivery costs are based on the shipping prices of TNT, Fedex or UPS, and are determined according to the package weight and the destination country. All deliveries are sent from Portugal. All prices given below are inclusive of delivery and packaging costs.
3. Country Groups
Destination countries are divided into the following country groups:
Region 1: Portugal
Region 2: Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Rep., Denmark, Estonia, Finland, France, Great Britain, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Romania, San Marino, Slovakia, Slowenia, Spain, Schweden, Switzerland, Ukraine
Region 3: Argentina, Australia, Bhutan, Brazil, Brunei Darussalam ,Canada, China, Egypt, Hongkong, India, Indonesia, Israel, Japan, Korea, South, Kuwait, Maldives, Mexico, Mongolia, Morokko, New Zealand, Russia, Oman, Saudi Arabia, Singapore, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, USA, Vietnam
4. Shipping Costs
Shipping Costs are determined according to the following schedule:
Region 1: 7,- €
Region 2: 20,- €
Region 3: 35,- €
5. Customs and Additional Charges
For deliveries to non-EU countries, customs or additional charges may apply.
For further information regarding customs see, for example: http://ec.europa.eu/taxation_customs/index_de.htm
For further information regarding import purchase taxes see, for example: http://auskunft.ezt-online.de/ezto/Welcome.do
6. Delivery Times
Delivery times will vary according to the destination country and method of delivery. The following schedule shows approximate delivery times, as quoted by DHL and UPS. Actual delivery times may be longer in case of deliveries to islands or regions that are difficult to access, or in case of customs regulations beyond our control. Please note: Orders will only be sent after payment is received.
Region 1 ca. 1-4 Working Days
Region 2 ca. 3-15 Working Days
Region 3 ca. 10-30 Working Days
7. Shipping Confirmation
As soon as we have shipped your order, you will receive an email confirmation. If your order is being sent via TNT, Fedex or UPS or as registered mail, your email confirmation will contain a tracking number that allows you to follow the status of your order on the carrier’s website.